Pathetic service from MTN (Rewardsco)

I have recently updated my cellphone contract though MTN rewardsco. I must say that I am truly appalled by the service I have received.

To sum it up I was contacted by a consultant who did a telephonic upgrade with me for the Samsung S23 Ultra , I specifically asked for the package with the Samsung S23 ultra the Samsung Buds pro2 and the Samsung galaxy watch 6 , Bare in mind that this package has been advertised for months. The consultant informed me that the Buds are included however i need to add the watch which i did. Days later i received my package and to my Suprise the Samsung buds were not included. I called the call Centre querying this and was told that the buds was not included in the package. I had informed them of my conversation with the consultant which i was told that it was. I also spoke to Andisa who informed me that the buds was supposed to be included. A few days later i received a call from Jerusha who informed me that they did listen to the call and do confirm that the consultant did advise me that the buds were included and so did Andisa, But according to Jerusha , they do not have it available anymore. Jerusha advised me she will see what she could do , and then calls back to let me know that she can purchase Buds of Takealot for R99 for me !!!! THIS IS RIDICULOUS . The samsung buds which has been advertised with their Samsung's phoned for months is the Samsungs buds pro2 valued at R3999 and then Jerusha offers to purchase me Takealot buds for R99 , After the insult of this offer and Jerusha talking over me, and kept telling me they don't have the Samsung buds available I asked for a manager , I was told the manager will call me back that evening (19/09/2023) it is now the 21st of September and I have not received a call back .

This is such terrible service from such a big company. I refuse to back down over this, I have been a loyal customer of over 17 years with MTN and recently the service received from mtn is terrible. I want what I requested when i took out the contract. If you do not have stock that is NOT MY PROBLEM. i have taken out the contact telephonically i was told it was included (TWICE) whatever happened there after is not my problem, as a customer i should be provided with what i requested, If your consultants are so *********** i suggest you find a better was of training them or teaching them how to speak to or upgrade clients but i as a customer should not be punished for your incompetence. Kindly see to it that i receive my full order immediately. I do not need to be compensated with stupid R99 junk, i am a paying customer and i didn't not take out cheap contract so do not bluff me with cheap ****, What i took up and requested on a recorded call is what i want !

Regards Rochelle