Pathetic Service from MTN Musgrave

<p>I am a new customer to MTN with this being my first MTN contract as well it being my first cell phone contract of any kind and i wish to express my great dissatisfaction with the way in which i was treated with by staff at MTN direct store in <strong>Musgrave</strong></p> <p>I was advised by staff on 808 to go through to this MTN direct store (Musgrave) as they would be able to assist me with activating my dual call on my number.</p> <p>Upon entering (around 10am) i was informed after i gave my cell number to the consultant( Name is Gugulethu) that she cannot do it for me as it is not allowed, to which i informed her that i am aware that MTN customer in JHB and Cape Town whom are on the same contract as i am are able to have dual call activated and therefore i see no reason why i am not able to.</p> <p>The lady whom sat next to her (unfortunately i did not get her name) informed me that they can do it however i must be aware that i will incur possible charges to which i agreed to, then Gugulethu stated still that they cannot do it and that i must wait for their manager ( Ferrial) whom was not in as yet. I therefore gave my cell number on which to contact me on and informed them that i would be in the center for some time and therefore would not mind coming back in.</p> <p>I left the centre at 12;15 in the afternoon with no call back from anyone. Today when i call the store, i am informed that they are closed for renovation and will only be reopened at the end of March. This is so frustrating as i was not informed by the staff that they were closing down for a month on Saturday as i am sure they knew this fact,</p> <p>In summary they chose to mess me around regarding whether i can and cannot activate dual call among themselves in store which each staff member saying opposing things, then take my number down and never call me and finally disregard to tell me they will close for a month. They also go so far as to arrogantly inform me that they are an MTN direct store which i informed them i knew and that was why i came to them and then the lady whose name i did not get went on to play on her cell phone.. They even told me to contact 808 and ask them to help me which i did today and i was informed that they cannot as only an MTN direct store can assist.</p> <p>Now i find it equally disheartening that i must travel to Gateway which is out of the way for me just to activate what the store nearest to me could not do.</p> <p>I have my contract number and i have my second MTN prepaid sim which is riccad (listed above) and which <strong>i would simply like for my dual call to be activated on</strong>. I am tired from running from one place to another and being pushed around.</p> <p> </p> <p>I have even emailed customer care twice to give them a chance to rectify this mess but have had no response and now i have just had enough </p> <p> </p>