1 reviews | Active since Feb 2017
Pathetic service from MTN insurance claims division.
<p>Three weeks ago Iodged an insurance claim with MTN. After making me hold on the line for approximately 40min every time I call the insurance division,I am always told that the brokers are doing some calculation.I have no idea what the have been doing for three weeks.I honestly regret taking a contract with this service provider because the service is just appalling.Leaving the country in a few days and I honestly don't know how I will travel without a phone.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN sorted my issue out.Insurance gave me a phone even better than what I was insured for.
MTN sorted my issue out.Insurance gave me a phone even better than what I was insured for.