1 reviews | Active since Jun 2012
Pathetic Service from MTN Insurance
<p>I submitted a claim 10 days ago and followed up with MTN insurance with no luck. they then send me an email 10 days later advising me that the orms completed were incorrect- the forms I downloaded from their website.</p> <p> </p> <p>I now have to wait for probably another 10 days before they can attend to my query/claim. in the meantime I am stuck with a broken phone.</p> <p> </p> <p>Pathetic indeed.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Still no response from MTN insurance and I do not have a phone.
Phatetic.
Still no response from MTN insurance and I do not have a phone.
Phatetic.
I still haven't received feedback from MTN Insurance. My claim was submitted on the 7th July 2016 still nothing.
I still haven't received feedback from MTN Insurance. My claim was submitted on the 7th July 2016 still nothing.