1 reviews | Active since Jan 2016
PATHETIC SERVICE FROM MTN DIRECT
I done a phone upgrade on MTN Direct. MTN Promised delivery of phones on Friday, only received on Monday. Upon receipt there was only 1 phone and not 2 as ordered. Phoned call centre, to get through to Durban who cannot transfer me to Vusi in Joburg who done the upgrade..... Phone today to follow up, and hear that MTN can only credit the WRONG phone in 10 days, and then dispatch the correct phones, which will take an additional 5 days to deliver. Conveniently no supervisors are available nor has anyone phoned me back from my query/E-mails sent yesterday. Once again MTN manages to succeed in bad service delivery. Previous issues: - Cannot get through to their call centre, - BIlling charges just changed without any notification.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***