Pathetic service from Mtn- ****************

i upgraded my phone at the end of October 2020. I chose the S20 plus bundle that comes with a Samsung galaxy tab. The phone was delivered on the 4th of November 2020.

However the S20 plus was overheating, i went to mtn and they informed me that they couldnt help. They refused to offer any assistance or replace my phone as per their 7 days replacement guarantee.

It was then decided after numerous attempts to get help from MTN rewards and the MTN secunda branch, that the best option would be to hand the phone and tablet and thus cancel my contract. This was done on the 9th of November 2020 at the Secunda branch.

I was advised that it will take 14 days to pick up the phone, however it's 3 weeks now and whenever i enquire from mtn rewards about the delay, they tell me DSV hasnt picked up the phone yet.

I have went through so much off grief for a phone that doesnt work properly. Now i checked my bank account and MTN rewards has debited my account for R 1 010!!!

Why am i paying for something i don't have? Why should i be liable for these absurd costs when the fault lies with the *********** staff at MTN.

Is this how MTN treats loyal customers? This is utterly unacceptable and i would never recommend MTN for anyone. I expect a full refund of my money.

I await for MTN to respond.