PATHETIC SERVICE FROM MTN CUSTOMER CARE

I have struggled since 2016 to change the MTN account in the name of my late father (passed away Nov 2015) to my mother’s name. We were in more than 1 outlet to supply the necessary documents, as instructed and I also emailed it to the Legal Dept, but to this day no-one has “record” of it... Yesterday and today I spent hours on the phone, once again, after I sent documents on 22 March to close the account, to no avail.... I have decided not to pay any further accounts - Then I will probably finally receive communication from them! My mom will now get a phone on my Vodacom contract and will thus lose her mobile number but we have decided that we can bear with that. I am totally sick and tired of their “Service Champions” (as they call them on the phone at the Customer Centre).....