Pathetic Service from MTN & CSS

The level of incompetence I have received from MTN and their staff is beyond pathetic.

MTN handed me over to CSS for a contract I paid up and cancelled last year.

Not once did they try to contact me to advise it hasn't been cancelled. No statements were sent whatsoever.

To my surprise in July when I followed up after getting an SMS from CSS that MTN had handed me over was advised to pay the outstanding amount to avoid it affecting my credit record.

Fine, payment was made proof of payment was made and sent and they confirmed payment was received.

Almost 2 months later to my surprise the amount has not been allocated. No one can assist with allocating the payment instead I'm advised that funds were paid into an incorrect account. When I query this with CSS I'm advised that they can see the payment they need their supervisors to allocate it and their supervisors are never available to assist yet my credit rating is being affected unnecessarily for an account I paid up and closed last year!

I wouldn't advise anyone to take out a cell phone contract or insurance with MTN because you'll be taken to pillar to post and the service you get from their staff is pathetic to say the least.