Pathetic Service from MTN Corporate & Call Centre

My dad's contract was due for an upgrade and because my parents are unemployed I decided to transfer the contract to my name. Jessica from the corporate office was handling the upgrade. It took some time to activate the contract. I went to the Tongaat store to sign documents for the transfer of the contract to my name. Neither did Jessica nor the person at the store inform me that there is a R150 fee to do what they refer to as a customer swap. I found out about this when I called the call centre to find out the amount that will be deducted at the first debit order which I was told by Angelique R668,18 Call Ref ***. I asked for a break down of the amount and was told it includes the customer swap fee, the pro rata charges and the contract charge. This doesn't make sense as the contract fee is R380. That's just one of the issues. Service received from Jessica was pathetic. There was no communication regarding delivery of the phone. The contract was activated 24/02/2016 and delivery was done 08/03/2016 after I had to make numerous calls to MTN and the courier company. I requested a copy of the contract 11/03/2016 and still haven't received it.<br> MTN needs to review their service!