Pathetic Service from MTN Contracts again....

Summary: 1. Contract phone got pick pocketed in Bellville 2. Went to MTN store at N1 City, very helpful, got phone backlisted and some advise on options (ergo the 2 stars instead of 1) 3. Phone 135 to arrange new handset, involves settlement of active contract in order to start a new one and issue new handset 4. Consultant advises that settlement can be done via existing debit order and that the new handset will arrive this Tuesday past. 5. True to form, Tuesday comes and goes with no communication and no phone 6. Call 135, get put through to contracts team who advise order is "pending" but cannot tell me why so put me through to accounts team 7. Accounts number rings for ages, then 'picks up' but in the sense that I can hear people having conversations in the background but nobody talking to me so am forced to hang up (really - from a leading telecom company???) 8. Head over to twitter to complain to their official handle @MTNZa both via DM and in public 9. Later that night DM handle responds and eventually tells me what I already know (i.e: order pending but we cant tell you why) and advised me to call the accounts number and provides said number 10. Call accounts number this morning and after a lengthy conversation they tell me that the order is pending but they cannot tell me why, I should call the 135 number (recall that the 135 number was ultimately the one that told me to call them) - btw accounts number is not toll free so all of this is consuming my airtime

This is sheer incompetence, its worth mentioning that over the last 9 years of my 'relationship' with MTN they have yet once to meet their commitments when it came to renewals. How on earth does a leading telecoms company have a call center that disconnects clients or doesn't offer follow ups when commitments are clearly going to be missed or when additional information is required...