nH
nadeemah H
1 reviews | Active since Apr 2015
23 Nov 2015, 10:37
PATHETIC SERVICE FROM MTN CAMPUS ONCE AGAIN!!!
I went to campus sqaure mtn to take my phone in for repairs, i was adviced by a gentleman to fill in document for Mtn (pty) limited equipment insurance and email it to the following address: [Email Removed] he said someone will give me a call to collect the phone, TWO WEEKS WENT BY IM STILL WAITING FOR SOMEONE TO COLLECT MY PHONE!!!! Its like im paying for insurance for nothing, i asked the gentleman cant they take my phone in at the store which is more convenient he said NO!!! Im becoming really unhappy with the service mtn is giving me!!! i actually regret upgrading my phone with the same store because it was just a struggle as well!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 15:28Hello nadz.h04,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Nov 2015, 15:28
Official
Hello nadz.h04,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***