Pathetic service from MTN call centre

I've been trying to get my refund processed since 21 June 2018

I called in on the above mentioned date, a ticket was logged and I was given ref 1- ********** 8991 and advised that my refund would take 7 working days. At this point I provided the agent with my new FNB banking details. I called again 6 July and was advised that the ref/ticket was still open and being processed (even though this was long past the 7 days). I called again 19 July and spoke to Lindiwe who advised that my refund ref was closed because of incorrect info that was given????????? She could not say what incorrect info by anyway! Lindiwe verified that the previous person did note my new FNB details for the refund. She proceeded to place me in hold to relog the query. After some time she returned stating that she was having difficulty logging the new ref and that she was escalating the matter to her manager, Uthman Mia, and he would see to it that it gets relogged and that I get sms'd a new ref. To date I still have not received an SMS nor my refund. Wonderful managers MTN employs!!!!!!!!!!!

So today I proceeded to call the call centre at 12h25 and spoke to Sibongile. She then confirmed that there was never a new ref logged (why am I not surprised) and that she would now have to relog the refund. Again, I verified my new FNB banking details for her to log the request and after being on the call for 30 minutes, our call just dropped at 12h57. Thereafter I called back and spoke to Pumelelo in prepaid who transferred me to Tsakane in the contracts department. Tsakane's "system" was not responding so she transferred me to Thandeka who kept me holding for 20 minutes when all of a sudden there's a voice saying to press numbers to either re-ring the agent, continue holding, etc. I choose the re-ring option, only to end up at a new person. Brilliant hey!!!!! Currently I am on the line with Abulele. I specifically requested to speak to a manager and was told by Abulele that she can assist me. She asked me to hold and I refused to be placed on hold as I know how that ends. She advised that she would mute the call then and I agreed. Currently I have been on mute for 27 minutes. After the first 5 minutes of being on mute I was told she is still busy with my request and I proceeded to wait. A solid 30 minutes of just sitting there waiting - What a waste of time - If only MTN was efficient enough to process my request the first time I logged it.

I have now received a new refund ref today, 30 July 2018, 1- ********** 8563 and advised it takes 7 working days and I can follow up after that.

Please make sure that this is NOT CLOSED and that I receive my money MTN!!!!!!!!!!!!!!!!!!!!!!!!! You've wasted enough of my time! Disgusting customer service!!!!!!