Pathetic Service from MTN Caledon

I have approached Caledon MTN on January 8 to upgrade my 2 numbers and to add another number to my account. A month later when I inquired about what was happening, I was told that they only ordered the phones then(a month later). Up to today (2 months), I have been told numerous stories by the management at the store, and so far I have one number upgraded and still waiting for the other 2. I do not get any replies when contacting the store, no e-mail no phone call. When phoning the store I am told that they will call me back (they don't take your name or number), so no one calls you back.

It is always the same excuse "Waiting for approval" or "The phone had been ordered and is on it's way". The phone (according to MTN Caledon) has now been on it's way by courier from the warehouse for the past 3 weeks. My "Add Sim" has now been approved 3 times, and in process numerous other times (accoring to MTN Caledon).

When contacting MTN Customer Service and MTN Direct, everything is in order for the "Add Sim" to be completed and the upgrade to be completed. But this is not the case according to MTN Caledon.

Is this the service we as loyal customers of MTN can expect to receive from this pathetic store for the rest of our time with the network? If that is the case, I would rather leave MTN and move to a different provider than deal with MTN Caledon any longer!