PATHETIC SERVICE FROM MTN

I previously had an MTN contract and decided that I wanted to upgrade to a better package. After seeing the terrible packages that MTN offers their clients, I decided to do my upgrade at IStore as their packages were much better.

I struggled from Wednesday to Saturday to just get approved by MTN. I went to fetch my phone on Saturday - everything working fine.

The Monday, I struggled to receive calls and suddenly my data also didn't work. I went to my nearest MTN store to find out what is going on, just to find out that MTN had a problem and that the submission of my contract didn't go through at IStore.

IStore fixed the problem on their side (they said) but I still struggle to receive calls. I have dialed 135 a million times in the last 24 hours but nobody can help me. The MTN store informed me that there was a Barring on my account and that I should ask MTN to remove it. I called the 135 number but they informed me that there is no barring on my account.

I have been off the air for 3 DAYS!!! THIS IS 72 HOURS that my clients can't reach me!!!

I'm disgusted with MTN's service and if it was possible to move to Vodacom, I would've done it without a doubt.

Everytime we need to do a sim swap, change of ownership etc. we had problems with MTN.