Pathetic service from MTN branch and helpdesk

Im writing this in the hope that someone at Mtn who is not rude and lazy, will be able to assist with this complaint, as it is impossible dealing with the no care attitude on the help desk number as well as the branch that I was dealing with. A word of advice, ur complaints resolution team should listen to some of the recorded calls in order to get a true reflection of the pathetic service being provided by Mtn. I upgraded my phone at the Mtn Randhart branch in the Jacqueline mall in Gauteng more than 2 months ago to an Huawei P30. To this very day I have not received my Huawei smart watch as well as the wireless charger which was part of the promo that I am currently paying for. Everytime I call the branch the only thing they can tell me is that they have escalated the problem and I will just have to wait for them to deliver it to this branch. After 2 months of utter patience I managed to get hold of the store owner who keeps phoning me with a different story and has now resorted to turning off her phone or not answering. The staff there at the branch do not bother to return my calls and there is no involvement whatsoever from the manager Kerry who is running that store. Yesterday I was told to call Huawei and the courier company myself to get the status of the items that technically belong to me seeing that I have been paying for this as a contract through Mtn. I would assume that this is actually the function of Mtn as I signed the contract through them. Today they tell me I havent registered the claim through Huawei and thats the clients responsibilty. That is the first I have heard of that and even if that is really the case why did the agent who sold me the phone not bother to tell me this in the last 2 months that I have been dealing with them. I have wasted so much of my own money calling every possible avenue at Mtn for assistance and to date there is absolutely no resolution.... Can I just re-iterate that it is almost 3 months down the line now. Just today I waited 35 minutes to speak to a manager at the helpdesk number after speaking to a very unhelpful call centre agent who refused to help me and obviously does not understand the term "helpdesk". Now this just one way of putting it in social media in order for me to hopefully get some help from someone at Mtn. Should I not receive any help within the next 48 hours I will be taking it further on social media including tv and rounding up a lot of very unhappy customers that would also want their complaints voiced on tv and social media.