Pathetic service from MTN billing/accounts department!

The below emails between myself and MTN should say enough!!

From: Sent: Wednesday, 07 April 2021 7:24 PM To: '***'; '***'; '***' Subject: RE: Proof of Payment [#***]

"Incorrect

Please check this again. I’m not happy. MTN debited my bank account on the 4th of April 2021 with an amount of R750. I didn’t even authorise this debit order. My account is cash.

Then on the 7th of April 2021, my bank account was debited with another amount of R750 which I did not authorise. That’s why my account is in credit R752.91.

My bank account has no funds. Those two debit orders will return unpaid. What I would like to know is what happened to the payment that I made on the 1st of April? I did an internet payment of R750.

That means this account should be R1502.91 in credit. This is ridiculous service!

Regards

From: Customer Care <***> Sent: Wednesday, 07 April 2021 5:50 PM To: Subject: RE: Proof of Payment [#***]

Good day Sir/Madam, Thank you for your email. Please note that your payment is reflecting, your account has a credit of R752.91 reflecting. Kind Regards, MTN SA Reference Number: ***

--Original Message-- From: Date: 7 Apr 2021 08:21 AM To: ***; ***; *** Subject: RE: Proof of Payment [#***] Good Day Why has MTN debited my bank account on the 4th of April for the amount of R750, after I already paid R750 via EFT last week on the 1st of April? Regards

From: Customer Care <***> Sent: Sunday, 04 April 2021 1:19 PM To: Subject: RE: Proof of Payment [#***] Good day Sir/Madam, Thank you for submitting your request. Kindly note banking allocated the payment it should reflect on your side as well. We trust that you find the above in order. Kind Regards, MTN SA Reference Number: ***

--Original Message-- From: Date: 04/04/2021 11:39 AM To: ***; ***; *** Subject: RE: Proof of Payment [#***] Good Day What is the turnaround time for this request to be completed because my balance is still not updating. It has now been more than 72 hours since payment was done. This email trail is getting really long now… Regards

From: Customer Care <***> Sent: Saturday, 03 April 2021 1:14 PM To: Subject: Re: Proof of Payment [#***] Good day , Please be advised that we have logged a request for the payment of R750.00 to be allocated, your reference number is ***. Kindly note that the payment made on the 31-03-2021 are reflecting. We trust the above meets your requirements. Kind Regards,

Customer Services MTN SA Reference Number: ***

--Original Message-- From: Date: 3 Apr 2021 11:54 AM To: ***; *** Subject: Proof of Payment [#***] Good Day I am becoming a little frustrated now. The attached payment of R750 is still not reflecting in my account. Its been more than 48 hours. The trailing emails below indicate that payment is reflecting but it’s not. Why is it taking so long? All payments were Absa to Absa. See attached screenshots of the balance in the MTN App and sms messages that I have received. 1) Payment of R150 done on 31st March 2021 via EFT 2) Payment of R100 done on 31st March 2021 via ATM cash deposit 3) Payment of R750 done on 1st of April 2021 via EFT MTN security points -:

Regards From: Customer Care <***> Sent: Friday, 02 April 2021 1:25 PM To: Subject: Re: Proof of Payment [#***] Good day Sir/Madam, Thank you for emailing Customer care. Thank you for providing us with the proof of payment, please be advised that the payment has been received and allocated to your account. We thank you for your continued support. Kind Regards, MTN SA Reference Number: ***

--Original Message-- From: Date: 2 Apr 2021 12:18 PM To: ***; *** Subject: Proof of Payment [#***] Good Day Please update this account with the payment attached. I was told yesterday that the payment is reflecting but I received a message this morning that my account is overdue. Regards From: Customer Care <***> Sent: Thursday, 01 April 2021 5:02 PM To: Subject: Re: Proof of Payment [#***] Good day , Thank you for your email. Kindly be advised payment is reflecting on the system. We trust the above is in order Kind Regards, MTN SA Reference Number: ***

--Original Message-- From: Date: 1 Apr 2021 04:43 PM To: *** Subject: Proof of Payment Good Day Please find attached proof of payment for cellphone number ."