PATHETIC SERVICE FROM MTN AS USUAL

I am really disgusted and frustrated with the service from MTN. I requested my contract to be canceled on the 2nd of February 2020. I received a reference number and to date haven't received anything. ***.

This morning I get a call that my contract will have more benefits yet my query I had can't be resolved. Being shuffed from pillar to post. Then the call centre person that phoned me to offer services has the audacity to tell me I must phone again. Why must I make contact again and waste my time. I logged a query and got a reference number and expect it to be solved.