DS
Danielle S

1 reviews | Active since Mar 2017

30 Mar 2017, 10:10

Pathetic Service from MTN and their so called LEGAL DEPARTMENT

<p>Earlier this month I wrote to Hello Peter complaining about the service from MTN! They do not follow any proceedure before handing you over to Attorneys... Attorneys call to harrass you for money you arent even aware that you owe to MTN.</p> <p> </p> <p>Being the good person I am, I decided to pay the so called 'outstanding balance' that was due to MTN, although MTN fail to respond to any of my email - Bonginkosi Hadebe, MTN Service & MTN Customer Care.</p> <p> </p> <p>Bonginkosi confirmed that he would be dealing with the Attorneys to drop the case, this has still not been done even though the money was paid. I receive phone calls and messages from Shapiro Shaik Defries???</p> <p> </p> <p>My credit has still not been updated as per my TransUnion credit score!</p> <p> </p> <p>MTN fails to follow any procedure or even keep and level of Customer Service in mind!!!!!!!!!!!! This is pathetic MTN</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Mar 2017, 15:56
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0