Pathetic service from MTN and MONDO

I would like to express my absolute disgust and dissappointment with ther service i have recieved form MTN South Africa. i am a customer for 6 years with MTN and i am shocked to have been treated this way. In December 2020 i app**** for a new contract online and was told that i could only do it online not in store because of the black friday deals. My reason for taking this new contract was because i knew my current phone was going to crash it was over 5 years old. To date, 15 May 2021, i am yet to recieve my devices or a call from management regarding the progress of my application. I have not been given a date when i can expect the phone or any feedback. Now my phone has crashed and i am without a phone which is detrimental to my work as i work at BMW and communicate with my customers using my personal cellphone. I recently went in store to get a new contract as i had grown tired of waiting for the online department to assist. However, i am now being told by the staff in store that i must wait for the online department to cancel my previous order, which may or may not be done. when i questioned what i am meant to do in the mean time i was told to just wait as there is absolutely nothing which can be done for me as a customer. i was also told to continue to perster the online department however i refuse to do so as i am the customer and i refuse to be treated this way. i have emails provingthe level if uselessness from MTN. Clearly MTN does not want me as a customer and i refuse to sit around and wait for something from them, i have been **** to by every single person at MTN and Mondo alike. I hope this reaches someone or helps someone. I took this contract out to avoid not being without a phone, however 5 months later MTN and Mondo have been of no help whatsoever.