Pathetic Service From MTN... AGAIN!

I am a contract MTN customer for 10 years+. Renewing a contract with MTN is like a meeting with SARS..... a nightmare. They have different addresses and a bunch of pathetic excuses as to why they take so long to do what a competent person can do in minutes. It is unfortunate that the big 2 networks have a monopoly and the one is more useless than the other. And the poor consultant at the shop floor (MTN Knysna)is handicapped as they rely on call center agents to do the basics. Really poor service from a company that claims "MTN's mission is to make customers' lives brighter" You are dimmer than the lot at ESKOM.