Pathetic service from MTN

I wish to report the pathetic level of service from MTN.

I did a payment on the 04th January 2021 for my account. The payment was done via the MTN app. I have sent my proof of payment to the following people. 1. *** 2. *** 3. *** 4. *** 5. *** I also spoke to numerous people. I have been receiving SMS's that I will be handed over. I can't believe this, furthermore, my number was blocked. My contract ended on the 16th of January. when I spoke to Jody Naidoo she informed me that she will contact me on the 18th of January to assist with the cancellation. it is the 28th of January and no call received from Jody. When I chat to retention I am advised that they are unable to cancel because the payment needs to be allocated. I am really frustrated. I wish to also report the bad attitude I received from a consultant Menzie ( i can't get his surname). He spoke a lot of lies to me. told me that the calls are not recorded when i know they are. i have now been on the line for mins and still nothing. WHAT DO I DO KNOW.

For such a big Company i can't believe how bad the service is. i expect an URGENT CALL BACK