DM
Dudu M
1 reviews | Active since Oct 2015
13 Oct 2015, 10:04
Pathetic service from MTN
I have an issue of my airtime dissapearing. I called MTN 3 times in a space of 30 min and they simply cut off my call. They said the data dep will assist and check and they cant do that. <br> MTN is a circus with house full of clowns! Worst customer service. <br> <br> Please do take notes from other service providers as to how they respond to queries. P
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MTN South Africa's replyOfficial
13 Oct 2015, 11:24Hello dee3567,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply13 Oct 2015, 11:24
Official
Hello dee3567,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***