Pathetic Service from MTN

Dear hellopeter

One star is to much! Been struggling since Sept '20 to get payments from Jul '20 & Aug '20 allocated with no luck. All proof of payments have been sent through, NUMEROUS tickets have been logged but all to no avail. Some tickets were even closed as 'finalized'?!

I have to upgrade, am trying to get a business going again after lockdown and desperately need a new laptop & data, which I will get at a fraction if I upgrade. I cant upgrade as my account show in arrears.

I have to spend a fortune on data each month but MTN just smiles all the way to the bank while I hardly have food in my house, nevermind rent money.

Customer Care says they will call back but that has yet to happen. I have been a MTN client for the best part of 20 years and I am hungry...litterly HUNGRY, losing-weight-hungry!!

I would like a full refund on my account from September to date please. Seems fair for all the trouble this company is putting me through, nevermind my bad credit score due to their shoddy work ethic.

Thanks Margaret