Pathetic Service from MTN 🚮

On the 2nd of March 2024 i received a call from an MTN agent for my contract upgrade, it was a good offer and it all ended there. I went through the questioning and verification that took almost my precious good hour. The lady confirmed i will get my package in 3-5 day.

On the 7th of February i called after not hearing anything from MTN, i was assisted by a consultant who advised me my application was hanging and she’s does not know why therefore we will have to re-do it. I was ****ed but had no choice but to go through the whole process again, she then told me to expect her call in two days which never happened.

Fast forward, yesterday, 13th i tried calling the customer care but i was taken from pillar to post then decided to drop a message on the MTN account on X.Com luckily they responded, unfortunately that my contract was cancelled.

Today 14th I receive an email that reads “ Please note that upon investigation your upgrade application on order reference 1-***2*** was cancelled and was not initiated through the vetting process due to their being system related issues during the capturing stage of your application.

Kindly note that you are able to reapply for another upgrade application by contacting MTN on 135.”

So now i must go through the same process which doesn’t even guarantee the offer still stands. What a way to treat customers that you never miss to debit their accounts whether your systems are up or down 🚮🚮🚮🚮🚮