Pathetic service from MTN

I am SO fed up with the terrible service I receive from MTN.

In 2017 I tried to carry my phone contract over from my mom's name to mine. After hours of filling in documents at the Cresta branch, the sales consultant assured me it was done.

When I had to upgrade in 2019, I got the surprise that I couldn't, because the contract is still on my mom's name. Again I wasted hours of my life filling in the documents and getting written permission from my mom that I could take over the contract (which I was paying already). Again the sales consultant assured me the contract was carried over.

Last year I went to upgrade, and AGAIN they didn't transfer the contract correctly and I couldn't upgrade without my mother's permission.

So we canceled the contract. A few weeks later my phone broke and I needed a new one, but I couldn't take out a contract with a new provider because MTN’s consultant didn't carry through the cancelation of my contract correctly. I was forced to take out a new one with them because I urgently needed a phone, but because they stuffed up the cancelation, this took me a whole day of running around.

When I finally got a new phone from them, they didn't load a debit order for me as I asked. I also had to pay for their mistake of not cancelling my account when I asked them to. So they cut off my connectivity. I had to go in and pay an outstanding amount, and asked them to load a debit order so that I don't have to go in every time to pay, as they don't even mail me my invoices as they claim to do. But no, they can't set up a debit order for me, because my (new) contract is only a month old.

In the meantime MTN allowed "Spy cam" to subtract R7 per day from my account without my permission. When I asked them for assistance, they ignored me for a week.

Then they cut off my data, even though I still had more than a gig left. I tried to phone for assistance, but got cut off after holding for 15 min.

In the last 3 months I was at one of their branches twice where they couldn't help me because "the system is down" and once when I called for assistance you had the same problem.

They DO NOT want to help you.