Pathetic Service from MTN

I sent in my Sony Xperia Mini for repairs at the MTN Witbank Highveld Mall branch, from first contact the staff did not come across as friendly or willing. <br> My phone was given to the store on 29/08/2015 and was only picked up by the repair center on 11/09/2015 because of the store submitting the request to pick up late! <br> I called the repair center to arrange delivery to Durban instead of Witbank as I was relocating, The repair center mentioned they will contact me once the parts arrive to discuss cost and the delivery address......I did not receive a call and decided to contact them on 23/09/2015 only to find out the phone was already on its way to Witbank! I called the Witbank store on 25/09/2015 and they mentioned the phone did not arrive as yet. I have been trying to call them constantly from 28/09/2015 up until today but there is no answer.<br> <br> So basically:<br> -Bad service from the repair center.<br> -Very bad service from the branch.<br> <br> I cant wait to move back to Vodacom when my contract expires.