1 reviews | Active since Oct 2011
Pathetic Service From MTN
I want to know what makes MTN think that they have the right to increase their price without the consent/approval of their customers!!!<br> This is the most ridiculous thing I have ever come across. <br> The person that responded to my query, (after a month I might add) actually told me that they ' Have not charged me incorrectly' and they 'have the right' to change contracts.<br> <br> FYI MTN - if I signed a contract for one amount and you charge me another - THIS IS INCORRECT!!!!!<br> <br> WHAT WORLD DOES MTN OPERATE IN?<br> <br> Do you ever consider the situation or budget your customer is in????<br> <br> Best part is this happens every other month!<br> <br> I WANT SOMEONE TO CALL ME TO DISCUSS CANCELLING MY LINES IMMEDIATELY!!!<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***