Pathetic Service From MTN!!

I paid for my Wi-Fi connection on the 20th of November which was meant to be activated on the 01st of December which did not happen. I contacted their customer support and was advised that it will be connected. After back and forth emailing between multiple agents confirming that it has been connected, it still has not! I cannot keep querying for something I have paid for! And the audacity of these agents (Similo Cube, Aliziwe Xaba)to confirm it has been connected only to find out it hasn’t ! What a complete waste of time !!!