SL
Shelley L
1 reviews | Active since Aug 2012
16 Jul 2015, 14:45
Pathetic service from MTN!
Nombuso from MTN Direct contacted me to upgrade my phone. Upgrade was done and phone will be delivered next week, shortly after I received an SMS to confirm the upgrade, I received the following SMS:<br> \Yello
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 12:15Hello Shelley40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your credit limit has been increased to avoid further inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your credit limit has been increased to avoid further inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 12:15
Official
Hello Shelley40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your credit limit has been increased to avoid further inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, your credit limit has been increased to avoid further inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***