Pathetic service from MTN

If the way MTN is treating us as clients, it is just one more negative issue in a country which has the opportunity to shine with service delivery while others fail, but refuse to understand that reputation means growth or demise. Maybe MTN thinks they are too big to be bothered. However, having been in the mainstream media for longer than 40 years, I know the effect of the written word - where a compliment can ensure further success for any business or open a can of worms.

We run our business via a rooter on MTN. I simply have no words how pathetic and terrible it has been. EVERY MONTH, not now and again, instead of charging us the amount as per our agreed contract (R300), we get charged R 1 200 or more. It means going to my bank, getting the debit order reversed. Then we have to drive to the MTN franchise in Rosehill Mall outside Port Alfred. And that is another nightmare of incredible proportion! The staff at this franchise are doing what they can, but nothing ever gets resolved. Despite paying our monthly account at this franchise and continuously logging calls and complaints, our internet gets cut off and we get threatened for non-payment! We are desperate and at the first opportunity going to cancel our contract. I suppose that is going to be another painful event!