NJ
Nicola J
1 reviews | Active since Apr 2015
29 Apr 2015, 12:08
Pathetic Service from MTN
After paying my MTN account (5 days ago) I have as yet not been reconnected. I have phoned their service desk/customer service number 10 times already. Having to wait on the line for 10 to 15 minutes at a time only to be cut off with every single try. This is just pathetic service. Going from excellent service from Nashua Mobile this is to put it mildly, extremely disappointing.
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MTN South Africa's replyOfficial
14 May 2015, 12:08Hello NicolaJacobs,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line was activated,
Regards
Bongi
Thank you for your post
Apologies for the delayed response and inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line was activated,
Regards
Bongi
MTN South Africa's reply14 May 2015, 12:08
Official
Hello NicolaJacobs,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line was activated,
Regards
Bongi
Thank you for your post
Apologies for the delayed response and inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your line was activated,
Regards
Bongi