Pathetic service from MTN.

The service at MTN customer care is absolutely pathetic. I have contacted them several times & still no resolution to my query. I purchased data, a top up, on the mtn app, for 1gig, I had airtime balance of R11. I recieved confirmation that the data was loaded. In less than 30 minutes, the data was depleted & my R11 airtime was also gone. The call centre agents told me I had to get itemised billing & I requested it. I am still waiting for it. I phoned in & asked to speak to a team leader, I spoke to a man by the name of Muhamed & then he said I should send an email requesting for a URL report, which I did, I sent it to ********** & I am still waiting for that report. Up until now I have recieved nothing from mtn. I am just waiting for my contract to end & I will then port to another network. Some of these call centre agents a absolutely useless, they do not have a clue as to what is going on there & they can so easily pass the buck because they are so clueless.