Pathetic service from MTN

I've been an existing (and loyal) customer with MTN for many years and then recently app**** for a straight forward modem and 3g card (during an upgrade of one of my cell contracts). After having been messed around with lots of promises by the Westgate staff (whom of some I actually praised for good service less than a year ago), I have now been given some ****py excuse, 3 weeks later, that I don't have "the credit" for the R259 worth of new service required. Notwithstanding the fact that I own several properties, can buy more if I want (same with vehicles or whatever), MTN 's blank statement is: "your credit limit does not allow for the measly additional R259 and that's it...end of story". Adamant comment from Lerato , the "store manager". Absolutely NO regard for the customer or for more business...just the view of a MTN employee. So, time to remove all my business from MTN, hopefully to a telecoms provider who cares for its customers. Clearly my loyal service to MTN over so many years meant nothing.

What a pathetic company to deal with in these times. Surely any company would welcome more business, especially from loyal customers, but then clearly MTN's staff does not share that type of drive (and one just always wonders of the likes of Rob Shuter is aware of this business practice)