Pathetic service from MTN!!

<p>On Thursday 16 March 2017, when I spoke to Jabulile regarding my upgrade I told her that I need to upgrade earlier because my cellphone is broken and keeps on restarting. After a huge struggle to get hold of her on Friday I told her again, I also told her that I did pay the R760 as requested for the earlier upgrade and we did my upgrade.</p> <p> <br />On Monday I also couldn't get hold of her and then I sent her an email where I requested the tracking number for my cellphone, this email was sent at 14:52, after still not hearing from her I called MTN and the agent gave me the wrong tracking no. (he gave me the tracking no for my upgrade in 2015 ) on my second call a different agent eventually gave me the correct tracking number. When I checked the tracking number I saw that the waybill was generated 15:01 exactly 9 minutes after I email her, which tells me she didn't do anything with my upgrade from Friday until I emailed heron Monday. Even after I told her I needed my new phone urgently.</p> <p> <br />If that wasn't bad enough, on Monday afternoon I received an sms from my bank stating that MTN deducted the R760 from my bank account - AFTER I ALLREADY MADE THE PAYMENT ON FRIDAY. Which means I paid double.</p> <p><br />On Tuesday my phone completely stopped working, and I was left with no alternative cellphone. I know she said that I could wait anything from 3 to 5 working days but if she had logged my upgrade with RTT on Friday after we spoke I could've received my phone by Monday afternoon but she didn't do anything until I asked her which tells me that if I had waited to email her on Wednesday then she would've probably logged my upgrade then.</p> <p> <br />This is very poor service from MTN.</p>