1 reviews | Active since Feb 2017
Pathetic service from mtn
<p>dear mtn. I am now tired of getting the run around from you guys. I app**** for an mtn contract on 21/12/2016 for the 50gb of data every month, I received the phone and SIM card on the 18/01/2017, I have spoken to more than 10 consultants since receiving the sim and phone and each person has given me a different story. I was initially informed that I have been given 30gb prorata and then told that i will receive on the 1st of feb, I was then told on the 14th of feb and now I have been told that because the SIM card was activated on the 18th of January there was no special for the 50gb on that day. I find myself exhausted from the endless calls I have to make to mtn to resolve this problem. The fact that I received the phone late in January had nothing to do with me but everything to do with mtn. I would appreciate if you could treat this with some urgency and I have reached a point where I do not want this phone and SIM card if I am not having the 50gb. The reason for signing this contract was the 50gb of data and I was assured on many occasions that I will receive it. <br /> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has sent to the Sales person for confirmation of the deal. Once confirmed that it is in line the promotion will be loaded automatically.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has sent to the Sales person for confirmation of the deal. Once confirmed that it is in line the promotion will be loaded automatically.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Good day kevin. I received a call on the same day that you rep**** to my review stating that the consultant made an error and my contract will be adjusted accordingly and I will in fact b receiving the 50gb of data because that is what I app**** for. The lady went further to say that mtn will discount an amount of r19 every month as they need to adjust the account and I will be charged more than what I app**** for but no need to worry, I will receive the money back. So when I asked the lady when should I recieve the 50gb she said within 24 hours ... it's now more than 48 hours and the data is yet to arrive. The service at mtn proves to be absolutely pathetic and I don't think any faith in you guys can be restored. I will know to rather take my business to other cellular networks in the future. I am with vodacom for the past 17 years and the amount of times I have called mtn from the 18th of January to date is more than what iv called vodacom in the past 17 years! And as for your manager jack in your call center in Durban ... he is full of empty promises and promises to call back and resolve and promises to escalate the matter and then lame excuses saying that he is awaiting recordings from mtn direct etc. I find this unacceptable ... mtn is tiring ... and after all my efforts to resolve the matter is still left unresolved. I am terribly disappointed in mtn and would never recommend mtn to anyone no matter how enticing their deals look. The service sucks ... and once more I'd like to mention that if you guys do not load the 50gb of data ... kindly collect your phone and pathetic SIM card as it's of no value to me. The contract was taken for the data and i have not received it in over a month now albeit my querying every other day about it. Empty promises ...
Good day kevin. I received a call on the same day that you rep**** to my review stating that the consultant made an error and my contract will be adjusted accordingly and I will in fact b receiving the 50gb of data because that is what I app**** for. The lady went further to say that mtn will discount an amount of r19 every month as they need to adjust the account and I will be charged more than what I app**** for but no need to worry, I will receive the money back. So when I asked the lady when should I recieve the 50gb she said within 24 hours ... it's now more than 48 hours and the data is yet to arrive. The service at mtn proves to be absolutely pathetic and I don't think any faith in you guys can be restored. I will know to rather take my business to other cellular networks in the future. I am with vodacom for the past 17 years and the amount of times I have called mtn from the 18th of January to date is more than what iv called vodacom in the past 17 years! And as for your manager jack in your call center in Durban ... he is full of empty promises and promises to call back and resolve and promises to escalate the matter and then lame excuses saying that he is awaiting recordings from mtn direct etc. I find this unacceptable ... mtn is tiring ... and after all my efforts to resolve the matter is still left unresolved. I am terribly disappointed in mtn and would never recommend mtn to anyone no matter how enticing their deals look. The service sucks ... and once more I'd like to mention that if you guys do not load the 50gb of data ... kindly collect your phone and pathetic SIM card as it's of no value to me. The contract was taken for the data and i have not received it in over a month now albeit my querying every other day about it. Empty promises ...
And still no reply to this????
And still no reply to this????