1 reviews | Active since Aug 2011
PATHETIC SERVICE FROM MTN
<p>I have experienced a pathetic service from MTN and regret having renewed my contract for the next 24 months. Fortunately , I did not buy a device when I renewed my contract and I will port to another service provider in the next few day.</p> <p> </p> <p>It seems that MTN does not want to honour the LG device warranty obligations of Autopage which they acquired a few months ago. I am not going to let them get away with this as MTN is obliged to honour all Autopage's contractual obligations as the assignee in title.</p>
Good day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.
The HVRC Department (Repair centre) is guided by the handset Manufacturer's Repair guidelines in accordance with their standards and mandates.
All our handsets go through a full Quality Assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC team will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/ fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***
Good day
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this.
The HVRC Department (Repair centre) is guided by the handset Manufacturer's Repair guidelines in accordance with their standards and mandates.
All our handsets go through a full Quality Assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC team will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/ fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***