Pathetic Service from MTN

<p>I app**** through MTN direct for a new phone. They took almost 2 weeks to get back to me for delivery of the new phone. Unfortunately, when they finally decided to deliver the phone, I was on training and not available. Then there were promises of contacting me to arrange for a new time, the next Monday. WHen I enquired2 days later, they informed me that phone was returned to Johannesburg Warehouse. When I then followed up with the call centre, I was asked to contact the courier service myself. I then decided to give them another chance by going into the MTN store in Tableview mall. After applying on 3 December 2016, where I was told that systems were down and they will email or phone me in a day or 2, nothing happened until my husband followed up. I was then phoned by Mark yesterday (9 December, to confirm that I am still interested), and he promised to get back to me soon. When I followed up this morning, got told by Mark's colleague that he is not in, and that I will have to leave my details for them to follow up and call me back. Seriously, how is this company still in business?</p>