Pathetic Service from MTN

<p>So I recently upgraded my contract from a top-up to an MTN choice +s. I enquired about the airtime I carried over and I was told by the consultant in store that it would expire in 30 days. I now have prorated minutes for the new contract and carry over airtime from the previous contract. I enquired which would be used first and I was told the airtime would be. This did not happen when I made a call so I first when into the MTN store in Westwood Mall, the staff there said to me that they not sure and to call 808 which I did. </p> <p> </p> <p>I called 808 for the first time on Saturday 19/11/2016 and spoke to Abigail. She confirmed to me that the airtime expires in April 2017 and the minutes expires in November 2017 so the airtime should be going off first. When I explained that this was not happening she said she would put me through to a technical dept and I was put to a technical dept that was closed. </p> <p> </p> <p>I then called again on Monday 21/11/2016 and I spoke to "Mpho Mo***eng", not sure if she even gave me the right name. This lady was absolutely unpleasant and useless. She said to me that the minutes I received will be used first and that the airtime I carried over will be forfeited and there was nothing I could do about it. This conflicted with the information I received from Abigail so I requested to speak to a manager. She initially declined stating that a manager would confirm the same. I was persistent and requested a manager. </p> <p> </p> <p>She put me on hold for 8 minutes and returned to say that her manager was on another call and that they would call me as soon as they done. I then requested to be put through to a call rating service and she was just evading the question every time but not saying that there wasn't one available. SHE EVENTUALLY PUT THE PHONE DOWN ON ME!!!</p> <p> </p> <p>After 45 minutes I called again and requested a manager. I was put through to Nerisha who confirmed to me that my airtime expires in April 2017 but my minutes expires in 60 days so the minutes go off first. I asked her to please listen to the calls prior and address the service failures and to pls revert to me with feedback as I think the service is absolutely pathetic. She promised to feedback to me in 24 hours, guess what,,,,,,,,,no feedback received to date from her or any other manager. </p> <p> </p> <p>The service is absolutely atrocious MTN, You need to up your game or you will be left behind!</p>