1 reviews | Active since Oct 2016

22 Nov 2016, 07:48

Pathetic Service from MTN

<p>I would like to report the pathetic service I received from MTN.</p> <p> </p> <p>I cancelled my contract about an year and a half ago. I payed the amount required but the contract was never cancelled on their side. A few months ago debit orders started going off my account ago. After multiple visits to their stores and calls to the helpline the contract was finally cancelled after a few extra months.</p> <p> </p> <p>The cash debitted from my account has never been returned. After multiple complaints MTN had the arrogance of telling me that the contract had to finish it's 2 year term and that the mistake is on my side.</p> <p> </p> <p>This is probably the worst service I received from an supplier.</p> <p> </p> <p>My number was ********** . I will continue complaining till something is done about this issue.</p>

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Replies (1)
's update05 Dec 2016, 09:00
Reviewer Update

Good morning Alice,

If this is not resolved this week, then i am going to approach the ombudsman to assist with getting my money back!