PATHETIC SERVICE FROM MTN

I am beyond frustrated. I downgraded my daughter's contract on the 26th May as she is going overseas for a while and wanted to keep the number. I was offered a contract with a small amount of airtime and 2 GB of data. (Your retentions department contacted me and this was a special offer) On the 27th if May the airtime as loaded but not the data. I phoned retentions and was told that there was a delay in the back office and the data would be loaded within 3 days. This never happened. 8 phone calls and 1 month later, still no data and each time was told that my query had been escalated to management and the data would reflect with 2 - 3 working days.. The last time I called I was told that the 4gb data would be be loaded by the 27th of June. Yesterday the airtime was loaded and no data so I phoned MTN again, held on for retention for 15 minutes and no one answered. In desperation I phoned the head office who put me through to retentions and told my story to them again I was told that the data was not for the 1st month (even though I was told it was by retentions when the contract was taken out) and they would try and get admin to load the data while I was on the line. Held on for 12 minutes and was cut off. Why must I pay for date last month that should have been loaded by MTN and am I going to have to do the same again this month?

I have 2 contracts with been with MTN for as long as I can remember and I can honestly say that I am ready to cancel both contracts and use another cell Network