Pathetic service from mtn

<p>To say that I am really disappointed with the service that I have received from MTN is an understatement. I have been a loyal MTN subscriber since 2011 and in fact have two contracts with them. In April of this year I noticed that three contracts now reflected on my account. I had recently upgraded my contract at MTN in La Lucia Mall. I contacted MTN Customer Services and asked that they reverse the third contract as I had not taken this out. After much to-ing and fro-ing where I was asked to open a case, provide an affidavit, etc. I have received a dissatisfactory response saying that I am liable for this account as my upgrade documentation had been used to activate this third contract. What is all too suspicious though is that the MTN outlet which I deal with at La Lucia Mall has dismissed the employee who assisted me with the upgrade – but will not reveal why he was dismissed. Why? Did he commit ***** – as I believe this is what happened with the ‘third contract’ I have allegedly taken out? How many other people have been **********? In the meantime I have cancelled my debit order and pay cash for my two accounts. What concerns me though is that I will be black listed with the credit bureau through no fault of my own. Come on MTN! How can you hold me responsible for something which I don’t even possess?!Just because MTN had to pay billions out for their negligence does not mean you can rob people. MTN, its time to step up and sort this out before you lose another customer. Signed, a seriously disgruntled customer, Buhle Zuma</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p></p> <p> </p> <p> </p>