FM
Fatima M
1 reviews | Active since Mar 2016
04 Mar 2016, 10:28
Pathetic service from MTN
I bought a Sony experia on contract, and it was broken within 2.5 months. MTN then refused to change it and sent for repairs instead. Repairs took more than 3 weeks. When I finally collected it, guess what! Nothing has been done!! It is exactly the same as we sent it in! What pathetic service for a phone that is barely now 3 months old! What is your excuse??
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 11:46Hello Fatzz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I would suggest you book the phone in again and inform them that your are still experiencing the same issues.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I would suggest you book the phone in again and inform them that your are still experiencing the same issues.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Mar 2016, 11:46
Official
Hello Fatzz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I would suggest you book the phone in again and inform them that your are still experiencing the same issues.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I would suggest you book the phone in again and inform them that your are still experiencing the same issues.
Regards
Thabelo
REQ:***