JL
Julian L

1 reviews | Active since Nov 2015

30 Nov 2015, 16:25

Pathetic service from MTN

I have recently upgraded to an iPhone with MTN, and was assured that I would receive 30 gigs of data valid for the first month.<br> <br> However it has been over 10 days since I was to receive this data, I have made numerous trips to the MTN branch from which I completed the upgrade and have called the call centre many times. <br> <br> Each time they issue me a reference number and tell me they will follow up on it. I have consistently been asked to hold for over 15 minutes a time to no avail.<br> <br> I urge everyone considering a new contract not to consider MTN, my experience has been horrible. Their deals do seem appealing but the customer service is just pathetic.<br> <br> Req: ***<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Dec 2015, 09:39
Official
Hello Julianlai,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that a query has been logged with technical support to assist with the activating the bundle, REQ:***

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***