Pathetic service from MTN

I opened up a contract for a 3g card on the 10th of March 2021, it was delivered to me on the 18th, I did countless follow up calls in terms of getting this sim activated, it was finally activated then I found out it wasn't RICA'd, although I had given my documents to the DSV guy on the day of delivery, last week, I still couldn't use it, so I decided to call again, however this time it was activated and RICA'd however I was told it was SUSPENDED! How?? So I call 135, I get sent pillar to post then I got referred to the contracts department, the lady asked for the number for the Sim, I told her I do not have it, it was never sent to me, she then says it means the Sim was not activated, it's been almost a month since I got this sim delivered to me, why is it taking so long to get me to start using it?? I guess you guys will be debiting the full amount on the debit date although I haven't been able to use it the who month?? Perhaps it's better for me to cancel it since I am having such problems at the beginning of this relationship.