Pathetic Service from Midrand MTN Repair Centre

Item: MTN South Africa
Rating: 1

I delivered my phone on Thursday, (Quinton help - probably the only friendly person at that centre). I contacted them on Friday only for them to tell me that my icloud was still active - I deactivated the account. I was assured and the technician will look at my phone and provide feedback, to date no feedback. But that I suppose i can deal with. What got to me most, the horrible attitude from their call centre staff (Phaphama & Lerato). To date I'm still waiting on the manager to contact me. Phaphama just dropped my call after being so rude its actually disgusting to say the least. I was told this morning, they cannot dispatch my phone due to stocktaking and I have to wait. But again the attitude is beyond disgusting... Guess who will not be renewing my MTN contract....

Thanks MTN Repair Centre (Midrand) for your pathetic service!

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's updateReviewer Update

19 Dec 2017, 07:39

Thank you for the response, however in 2017 I cannot begin to fathom why they cannot release a phone during stock take? So you do not have a system whereby you can release a phone during this period and still record it somewhere? Really MTN? Everything else comes to a standstill during stock take! I take it this is just a general reply and as such nothing will happen to the recording. Be that as it may, I have decided that I will look at ways of parting ways with MTN. Thanks,

's update19 Dec 2017, 07:39

Reviewer Update