Pathetic service from Hemmingways outlet and online contract sales.

I find the service provided by both your Hemmingways and online agents to be pathetic.

On the 15th of May 2023 I app**** for a contract and I was told it has been referred for a further credit check, the following day I received an sms that my application has been approved. The agent never called to give me an update nor did she send any form of communication. When I visited the branch and spoke to a different agent, the outlet didn't have stock anymore. One day later my application was flagged as *****ulent, this information I got from one of the agents when I called the call centre. Thereafter I was advised to try online sales.

Before trying online I lodged a complaint with your complaints section which has not been resolved and the agent I spoke to doesn't respond to my emails anymore.

Today I decided to try the online through Mondo. I have just been told the application is declined because I have used a different bank account from the one I used on the "*****ulent" application.

What level of poor service is this, I am the one who will be paying the monthly premiums, why would you want to choose which bank account I should be using?