1 reviews | Active since May 2016
Pathetic Service from Head Office
<p>I have had a contract with MTN for a few years<br />The service levels drop every week with the pathetic service i receive from your employees<br />I am not notified when MTN suddenly forgets to bill me, and then decides to add it onto my contract.<br />The only time MTN contacts me is to tell me they will suspend my service, due to outstanding amounts i dont even know about.<br />Also, when a call centre agent cannot answer my questions, they simply just cut the call<br />Worst cellular network experience ever!!!</p>
Good Day F Mahmood,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Good Day F Mahmood,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***