Pathetic service from Durban agent - Nomonde

Firstly, MTN is full of ****, at one point the mtn customer service agents were solely focused on customer service! Just to name one of the most ineffective and unfriendly agents is Nomonde from the Durban call centre working from home. She was not only unable to assist my with my query but also unable to provide a pleasant service experience and when questioned she says she does not have time for that because she's working. After even listening to my query she asks me 'so what must I do about that' I told her that she's the agent and she should be able to give me a solution to my issue. She said well she doesn't know what she can do to help me. I was lost for words and then decided that I'm gonna speak up about this because people like her really should not be in the service center industry. Every single time I call mtn I get poor poor customer service and support. I really hope mtn catches a wake up and starts to employ more suitably qualified people.