Pathetic service from call center

Upgraded my contract on 10 April, upgrade went smoothly. On the 11th I noticed my data was not loaded for my new contract and my previous data was not carried over even though I was assured it will. Called the CC Monday spoke to a very helpful consultant who loaded the data for me. I then checked my balances all was good I had data, sms's, minutes and my rand value. Checked this morning, my rand value shows R0!??? Called the CC spoke to a rude consultant - Nteboheng, tells me I must call back in 2 hours because the system hasn't updated?? I said I don't understand why I must call back she talks over me and tells me THE SYSTEM HASN'T UPDATED - really you are going to raise your voice at the client?? I then requested a manager, guess what the response was \they are in a meeting"";she tells me where must I find a manager in the meeting? I try explaining I am the customer - she cuts the damn call!!!! PATHETIC!!!! I call back again I get told a query must be logged it will take 2-5 days to resolve!!! WHY MUST I WAIT 5 DAYS FOR MY R360 TO BE REINSTATED?????"""