GW
George W

1 reviews | Active since Feb 2012

04 Mar 2015, 12:23

Pathetic service from a pathetic company

Check the details of your report below and then select 'Accept' or 'Edit'.<br> <br> After over a year of pathetic service on my Internet service and Cell phone receptions, numerous letters, complaints to ICASA, changing both my cell phones to a different supplier etc. I have finally reached the point where I now will pay the balance of the contract owed just to get off MTN. Previously I moved both my Cell Phones to a different supplier with excellent results. I sent 2 e-mails to [Email Removed] about cancelling my Internet service and they do not have the decency or courtesy to even respond. But this can be expected as I have had nothing but grief from the most unprofessional company I have ever dealt with. If they do not respond I will have the debit order blocked and resort to taking legal action for payment of non service on this pathetic company. I will even resort to pasting \HATE MTN"stickers on my car and parking outside their head office similar"""

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2015, 10:36
Official
Hello hgw ,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:476107